If you’re reading this, you’re probably looking to expand your team globally or streamline your international hiring process. You’ve heard about Employer of Record (EOR) services and are considering Multiplier as a potential solution.
But you’re also probably uncertain about:
- How Multiplier compares to other EOR providers in terms of features and pricing
- Whether Multiplier can effectively handle compliance and payroll across multiple countries
- The quality of customer support and ease of use of the platform
- If Multiplier is the right fit for your specific business size and needs
- The potential drawbacks or limitations of using Multiplier as your EOR
If that sounds familiar, this comprehensive review will answer every one of your questions. It’s a 15-minute read that could save you hours of research and potentially costly mistakes in your global expansion journey.
The key to understanding Multiplier’s value proposition is recognizing its balance of competitive pricing, robust features, and user-friendly interface despite some areas for improvement.
Here’s what you’ll learn – table of contents:
- Overview of Multiplier (the essentials you need to know)
- Key features and benefits (what sets Multiplier apart)
- Pricing structure and value proposition (is it worth your investment?)
- User experience and platform interface (ease of use matters)
- Customer support quality (a critical factor in EOR services)
- Comparisons with top competitors (how Multiplier stacks up)
- Ideal use cases (who should consider Multiplier)
Let’s dive in and explore whether Multiplier is the right EOR solution to power your global workforce management.
Pros
- Competitive pricing: Multiplier’s EOR package is more favorable than other EOR providers.
- Customer support: Follow-ups are done well, and customer reps guide users expertly throughout the initial setting-up process.
- Real-time updates: Keeps me informed with real-time notifications.
- Integration support: Works well with other apps I use.
- Scalability: Suitable for both small and large projects, adapting as needed.
- Quick onboarding: Within minutes, new employees can be set up within your company.
Cons
- Complex interface: The user interface can sometimes be confusing, with many users initially reporting additional guidance.
- Speed of customer support: Response times from customer support can be slow, mainly via email.
- Limited features and customization: Some features that other tools offer are missing, and customization is limited.
- No offline mode: There’s no option to use it without an internet connection.
Overview of Multiplier
Multiplier is an affordable global employment solution that helps businesses manage and expand their teams worldwide.
As an EOR provider, it allows companies to hire and pay employees from different countries without needing to set up legal entities in each location, simplifying the process of global hiring and managing remote teams.
Organizations can also manage employee benefits through Multiplier, including health insurance and pensions.
Company Information
- Headquarters: Sydney, Australia
- Founders: Sagar Khatri, Amritpal Singh, and Vamsi Krishna
- Funding: Over $77 million
- Founding Date: 2020
What are the Key Features of Multiplier?
Multiplier offers 9 key features that set it apart.
These key features include:
- Global Employment Solutions: Enables hiring in over 150 countries without establishing local entities, facilitating rapid international team expansion often within 24 hours.
- Comprehensive Payroll Management: Processes multi-currency payroll in 120+ currencies, handling tax calculations, deductions, bonuses, and social contributions automatically.
- Compliance and Legal Support: Ensures adherence to local labor laws, crafts compliant multilingual contracts, and manages country-specific tax and statutory requirements.
- Benefits Administration: Offers locally competitive insurance and customizable benefits packages, including options for dependent coverage across different countries.
- Expense Management: Simplifies submission, reimbursement, and integration of employee expenses with payroll cycles.
- Contractor Management: Supports onboarding, management, and payments for international freelancers in their preferred currencies.
- User-Friendly Platform: Provides an intuitive dashboard for streamlined workforce management, featuring real-time updates and notifications.
- Customer Support: Offers guidance throughout setup and ongoing support for HR and compliance issues, backed by local experts in various countries.
- Cost-Effective Pricing: Provides competitive rates starting at $400 per employee per month for EOR services, with potential savings of 70-90% compared to traditional solutions and no hidden fees.
What are the benefits of Using Multiplier?
The benefits of using Multiplier are:
- Saving time and money: Hiring and onboarding with Multiplier is generally done fast and can save many companies significant time and money.
- Competitive pricing: Depending on which package(s) you choose, Multiplier is generally priced very competitively compared to other major EOR platforms.
- Extensive legal resources: Compliance is made easy with Multiplier in part because of its extensive legal repository.
- Customer service: Many users laud Multiplier’s excellent customer service representatives, guiding users expertly through the platform and any possible issues that may surface. I have also been happy with the customer service I have received from Multiplier.
- Comprehensive benefits management: One of the platform’s standout features is providing benefits management to organizations, which helps attract and retain the best talent.
- User-friendly interface: While I think Multiplier’s platform’s UX could still be improved, the interface is quite user-friendly.
Working With Multiplier
Knowing the support you can expect and how well it integrates with other tools is crucial when working with Multiplier.
Customer and Technical Support
I’ve found that Multiplier offers excellent customer and technical support. The support team is responsive if you run into an issue or have any queries. They usually reply quickly and try to solve my problems efficiently. The Customer Success Manager is especially helpful, providing personalized assistance.
The customer support team is available through various channels like email, chat, and phone. I prefer using the chat because support via email is often a little slow. The support staff gives me a feeling of assurance because they know their product well. Their technical support staff also helps with more complex problems, ensuring that my experience with Multiplier is smooth and hassle-free.
| Support Channel | Available? |
|---|---|
| ✓ | |
| Phone | ✓ |
| Live Chat | ✓ |
| Overall Availability | Business Hours |
Integrations and Extensibility
Thanks to its robust API, Multiplier allows me to integrate it with other tools. The product’s ability to connect with different tools makes my workflow much more accessible. I can sync Multiplier with my reporting dashboards, and it works seamlessly without any hiccups.
In my experience, Multiplier supports integration with several popular apps and platforms. This extensional capability helps manage data and automate tasks. Overall, the ease of integration makes it a flexible and powerful option for anyone needing an adaptable product.
Multiplier’s Pricing
Understanding Multiplier’s pricing and value is crucial for making an informed decision. The platform offers country-specific pricing and comprehensive benefits that aim to provide fair value.
Multiplier uses a localized pricing approach, making it cost-effective in various regions. This means prices vary depending on the country, offering the best possible rates for each location.
I noticed that Multiplier stands out by not charging extra fees for onboarding, offboarding, or set-up, which is quite appealing compared to other providers with varying fees.
Additionally, Multiplier bundles multiple services into one platform. This seamless integration of payroll, onboarding, and HRIS adds value, streamlining processes and reducing the need for multiple systems. The localized pricing ensures competitive benefits tailored to each market, enhancing overall value.
| Service | Price |
|---|---|
| Employer of Record (EOR) Pricing | $400 per employee/month |
| Contractor Management Pricing | $40 per employee/month |
| Annual Discount | Not available |
User Reviews and Platform Ratings
Understanding how users rate and review Multiplier can provide valuable insights into real-world experiences with the platform. Review platforms offer a window into customer satisfaction levels, platform reliability, and potential areas for improvement. While ratings and review counts can fluctuate over time, they offer a helpful snapshot of user sentiment. Here’s a current overview of Multiplier’s ratings across major review platforms:
| Review Platform | Rating | Number of Reviews |
|---|---|---|
| G2 | 4.7 | 986 |
| Trustpilot | 4.9 | 832 |
| Capterra | 4.7 | 40 |
Multiplier Competitor Comparison
Comparing features and pricing is essential when evaluating different platforms for managing freelancers and contractors. I’ll compare Multiplier with Deel, Remote, Remofirst, Skuad, and Horizons.
| Feature | Multiplier | Deel | Remofirst | Remote | Rippling | Atlas HXM | Oyster HR | Papaya Global |
|---|---|---|---|---|---|---|---|---|
| Best For | Companies Looking for Same-Day Global Hiring & Payments | Fast-Growing Companies Needing Global Hiring at Scale | Cost-Conscious and Tight Budgets | Companies Prioritizing Risk-Free International Hiring | Companies Wanting One Platform for Global HR, IT & Finance | Enterprises Seeking Advanced HR Analytics & Talent Management | Scaling Companies Focused on Remote Team Success | Organizations Requiring Enterprise-Grade Payroll Solutions |
| EOR Pricing | $400 per employee/month | $599 per employee/month | $199 per employee/month | $599 per employee/month | $500 per employee/month | Custom | $599 per employee/month | $599 per employee/month |
| Contractor Pricing | $40 per employee/month | $49 per employee/month | $25 per employee/month | $29 per employee/month | $25 per employee/month | Custom | $29 per employee/month | $30 per employee/month |
| Country Coverage | 150+ Countries | 150+ Countries | 180+ | 180+ Countries | 185+ | 160+ Countries | 180+ | 160+ |
| Support Channels | Email, Phone, Live Chat | Email, Phone, Live Chat | Email, Live Chat | Email, Live Chat | Email, Phone, Live Chat | Email, Phone, Live Chat | Email, Live Chat | |
| Support Availability | Business Hours | 24/7 | 24/7 | 24/7 | Business Hours | 24/7 | Business Hours | 24/7 |
| G2 Rating | 4.7/5 (986 reviews) | 4.85/5 (4630 reviews) | 4.5/5 (109 reviews) | 4.6/5 (2068 reviews) | 4.8/5 (3227 reviews) | 4.5/5 (35 reviews) | 4.4/5 (714 reviews) | 4.5/5 (33 reviews) |
| Capterra Rating | 4.7/5 (40 reviews) | 4.8/5 (1554 reviews) | 5/5 (2 reviews) | 4.5/5 (46 reviews) | 4.9/5 (3073 reviews) | 5/5 (5 reviews) | 4.5/5 (68 reviews) | 4.5/5 (31 reviews) |
| Trustpilot Rating | 4.9/5 (832 reviews) | 4.9/5 (5332 reviews) | 3.1/5 (10 reviews) | 4.7/5 (1639 reviews) | 4.4/5 (1029 reviews) | No Reviews | 4.6/5 (199 reviews) | 3.7/5 (24 reviews) |
| Visit Website | Visit Website | Visit Website | Visit Website | Visit Website | Visit Website | Visit Website | Visit Website |
Recommendations for Multiplier Usage
Multiplier is a global employment platform specializing in EOR services and contractor management, with particular strength in the Asia-Pacific region. Its suitability varies depending on specific business needs and circumstances. Let’s explore who might benefit most from Multiplier and when alternative solutions might be more appropriate.
Who do I recommend using Multiplier to?
Multiplier is particularly well-suited for businesses expanding into Asia-Pacific markets, companies needing quick employee onboarding, and organizations looking for a balance of global reach and local expertise. Multiplier is especially beneficial for:
- Companies Expanding into Asia-Pacific: Multiplier’s strong presence and expertise in the Asia-Pacific region make it an excellent choice for businesses looking to hire talent or establish operations in Singapore, Australia, Japan, and others. Its deep understanding of local labor laws, tax regulations, and business practices in these markets provides a significant advantage for companies navigating these complex environments.
- Businesses Needing Rapid Global Expansion: Multiplier’s streamlined onboarding process and user-friendly platform make it ideal for companies hiring and managing employees or contractors quickly in new international markets. Its ability to set up compliant employment contracts and payroll systems within days rather than weeks or months is particularly valuable for fast-moving businesses.
- SMEs and Startups Entering Global Markets: Smaller businesses and startups venturing into international hiring for the first time can benefit from Multiplier’s straightforward pricing structure and comprehensive support. The platform’s ability to handle contractor management and full-time employee hiring through EOR services provides the flexibility these growing companies often need.
When to consider Multiplier alternatives?
You might want to consider alternatives to Multiplier if you need more extensive global coverage, advanced analytics capabilities, or specialized features for certain industries. Consider alternatives to Multiplier in these scenarios:
- Deel: If you need a platform with wider global coverage and more extensive support for freelancer management.
- Papaya Global: For larger enterprises requiring more advanced analytics and business intelligence features for workforce management.
- Remote: If you need support in a broader range of countries, especially outside Asia-Pacific.
- Oyster HR: If you’re looking for a platform with a stronger focus on employee experience and engagement tools, particularly for fully remote teams.
- Rippling: If you require a more comprehensive HR suite that includes IT management, global payroll, and workforce management,
- Remofirst: This is for businesses looking for a more cost-effective solution with essential global employment features, especially if Asia-Pacific isn’t their primary focus.
These reasons highlight specific situations where other providers might better meet certain business needs than Multiplier, particularly for companies whose primary focus isn’t the Asia-Pacific region or those requiring more specialized global workforce management features.
Below, we’ve compared Multiplier to other providers to show you how it measures up to the competition.
- Multiplier vs Deel
- Multiplier vs Remote
- Multiplier vs Rippling
- Multiplier vs Papaya Global
- Multiplier vs Remofirst
- Multiplier vs Horizons
- Multiplier vs Globalization Partners
- Multiplier vs Oyster HR
- Multiplier vs Atlas HXM
- Multiplier vs Velocity Global
Conclusion
In conclusion, Multiplier stands out as a competitive and versatile EOR platform, especially beneficial for businesses looking to expand quickly into global markets, with a particular strength in the Asia-Pacific region. Its user-friendly dashboard, seamless payroll processing, and strong compliance management make it a valuable tool for small to medium-sized enterprises and startups.
While it offers robust features and competitive pricing, there are areas for improvement, such as customer support response times and limited customization options. Companies with specific global needs or larger enterprises requiring more advanced analytics may find alternative platforms better suited to their needs.
Overall, Multiplier provides a reliable, cost-effective solution for global workforce management, making it an appealing choice for companies prioritizing simplicity, speed, and scalability in international hiring.
Frequently Asked Questions
What are the most common issues users encounter with Multiplier?
Users often report difficulties with onboarding and integration. Some have experienced bugs in the software, leading to delays, and others mention challenges navigating the platform’s user interface.
How does Multiplier’s customer support handle complaints and negative feedback?
Multiplier’s customer support team responds quickly to complaints. They provide step-by-step help and work to resolve issues promptly. They also gather feedback to improve future services and address user concerns effectively.
In what ways does Multiplier differ from its competitors like Deel in terms of features and services?
Multiplier offers more comprehensive compliance solutions than Deel and a broader range of payroll services. While Deel is strong in contract management, Multiplier excels in global employment solutions.
What is the pricing structure for Multiplier services?
Multiplier operates on a subscription-based model. The cost varies based on the number of employees and the level of services needed. They offer different pricing tiers to accommodate various business sizes and requirements.
