Multiplier EOR Review: Pros, Cons and Comparison

Employer of Record (EOR) provider Multiplier offers competitive pricing and excellent customer service, but its platform is still a work in progress and may sometimes frustrate users. Having extensively tested Multiplier and many other EOR providers over the past few years, I know what a good EOR provider should look like and what features are essential to users. Based on my insights, I believe Multiplier could benefit from improvements such as additional software integrations and extended country coverage of certain employee services.

Multiplier is still an excellent EOR platform for many organizations that do not require advanced customization and only look for employees in the ‘usual suspects’ countries. For this review, I draw from my experiences with many EORs and combed through hundreds of user experiences. I will highlight Multiplier’s strengths and weaknesses and discuss its usefulness for different user groups and circumstances.

Overview of Multiplier

Multiplier is an affordable global employment solution that helps businesses manage and expand their teams worldwide.

As an EOR provider, it allows companies to hire and pay employees from different countries without needing to set up legal entities in each location, simplifying the process of global hiring and managing remote teams.

Organizations can also manage employee benefits through Multiplier, including health insurance and pensions.

Key Features Of Multiplier

As a major EOR provider, Multiplier shares key features with other services, such as compliance and payroll management. The provider also boasts unique strengths, such as its focus on automation and a self-service portal for employees.

Multiplier’s proposition of remote hiring and employment without having to establish new markets or reallocate was an idea purpose-built for the post-COVID world, and the company was launched in November 2020.

In the words of our Co-Founder and CEO, Sagar Khatri – “Early in my career, I experienced firsthand the challenges of international expansion: the complex regulatory landscape, the daunting time constraints, and the substantial resource investments required to establish legal entities abroad. This experience ignited the spark that would become Multiplier.”

– Rimmi Kesari, Partner Marketing Specialist at Multiplier

Some key features of Multiplier are:

• User-friendly dashboard: Multiplier’s dashboard is quite intuitive and user-friendly. It allows you to easily access all necessary information in one place, making managing multiple tasks simple.
• Comprehensive payroll module: Thanks to the service’s comprehensive payroll module, you can process payrolls quickly and in many different currencies.
• Focus on automation: Onboarding and payroll calculations are executed quickly and accurately through automated tasks.
• Compliance management: A vast legal repository ensures that drafting contracts and other legal documents follows all relevant local and international laws.
• Self-service portal: Employees can manage their data and requests directly on the platform.
• Detailed reporting: I like Multiplier’s broad reporting tools, allowing me to track performance, identify trends, and make informed decisions.
• API feature: Major software programs can be integrated seamlessly through the API feature.

Benefits of using Multiplier

• Saving time and money: Hiring and onboarding with Multiplier is generally done fast and can save many companies significant time and money.
• Competitive pricing: Depending on which package(s) you choose, Multiplier is generally priced very competitively compared to other major EOR platforms.
• Extensive legal resources: Compliance is made easy with Multiplier in part because of its extensive legal repository.
• Customer service: Many users laud Multiplier’s excellent customer service representatives, guiding users expertly through the platform and any possible issues that may surface. I have also been happy with the customer service I have received from Multiplier.
• Comprehensive benefits management: One of the platform’s standout features is providing benefits management to organizations, which helps attract and retain the best talent.
• User-friendly interface: While I think Multiplier’s platform’s UX could still be improved, the interface is quite user-friendly.

Working With Multiplier

Knowing the support you can expect and how well it integrates with other tools is crucial when working with Multiplier.

Customer and Technical Support

I’ve found that Multiplier offers excellent customer and technical support. The support team is responsive if you run into an issue or have any queries. They usually reply quickly and try to solve my problems efficiently. The Customer Success Manager is especially helpful, providing personalized assistance.

The customer support team is available through various channels like email, chat, and phone. I prefer using the chat because support via email is often a little slow. The support staff gives me a feeling of assurance because they know their product well. Their technical support staff also helps with more complex problems, ensuring that my experience with Multiplier is smooth and hassle-free.

Integrations and Extensibility

Thanks to its robust API, Multiplier allows me to integrate it with other tools. The product’s ability to connect with different tools makes my workflow much more accessible. I can sync Multiplier with my reporting dashboards, and it works seamlessly without any hiccups.

In my experience, Multiplier supports integration with several popular apps and platforms. This extensional capability helps manage data and automate tasks. Overall, the ease of integration makes it a flexible and powerful option for anyone needing an adaptable product.

Pricing and Value

Understanding Multiplier’s pricing and value is crucial for making an informed decision. The platform offers country-specific pricing and comprehensive benefits that aim to provide fair value.

Pricing Structure

Multiplier uses a localized pricing approach, making it cost-effective in various regions. This means prices vary depending on the country, offering the best possible rates for each location.

I noticed that Multiplier stands out by not charging extra fees for onboarding, offboarding, or set-up, which is quite appealing compared to other providers with varying fees.

Additionally, Multiplier bundles multiple services into one platform. This seamless integration of payroll, onboarding, and HRIS adds value, streamlining processes and reducing the need for multiple systems. The localized pricing ensures competitive benefits tailored to each market, enhancing overall value.

Using an EOR allows you to embrace the lowest total cost of ownership (TCO) of employing a global team. EORs minimize the upfront costs of expansion, eliminate legal compliance risks, and make it easy to manage HR operations efficiently.

EORs like Multiplier are a valuable investment to companies looking to hire internationally. In a world of talent crunch and high interest rates, the need for businesses to continue growing and expanding across borders is only increasing, and you’ll need an EOR that can match your pace

– Rimmi Kesari, Partner Marketing Specialist at Multiplier

Multiplier Competitor Comparison

Comparing features and pricing is essential when evaluating different platforms for managing freelancers and contractors. I’ll compare Multiplier with Deel, Remote, Remofirst, Skuad, and Horizons.

I noticed that many features are similar across these Employer of Record providers. Most offer global coverage, extensive payroll management, and high-security standards. Still, there are some significant differences between each EOR provider.

Multiplier excels in its competitive pricing compared to other major Employer of Record platforms. Benefit management is also a rare feature among many different providers. As such, Multiplier is a good choice for organizations that want to optimize costs and provide their global teams with the necessary benefits.

Deel stands out for its flexibility and versatility, catering to smaller and larger organizations. Remote is also a major platform that provides various HR-related functions for multiple user cases.

Skuad and Horizons also provide global coverage and look like solid choices, but they may lack support for corporations and large organizations that require advanced customization.

Remofirst offers the most affordable pricing, but its geographical reach is limited compared to the other platforms. Thus, its usefulness depends in great part on the user’s needs.

Who do I recommend Multiplier to?

I recommend Multiplier to small—to medium-sized businesses that require specialized international payroll, want to mitigate compliance risks, and must attract and retain talent through benefits such as health insurance.

These businesses may not have the resources to manage complex employee needs across different countries, but they can save money in their HR operations by outsourcing this to a major EOR provider like Multiplier.

Growing startups can benefit from Multiplier’s competitive pricing and global reach. With Multiplier, they can hire talent quickly and from different parts of the world. This way, the EOR provider can help them scale without dealing with all the legalities.

Another interesting use case is freelance platforms and agencies. These companies work with freelancers from various places and need a service to handle contracts and compliance. Multiplier simplifies this process so they can focus on their projects. Its Global Payroll package is also an interesting option, especially for platforms and agencies with limited contractual needs.

Here’s a quick list of who might find Multiplier useful:

• Small to medium-sized businesses
• Growing startups
• Freelancer platforms/agencies

When should you not use Multiplier?

You should not use Multiplier as a large corporation or when you require a lot of customization. While the Multiplier platform is quite flexible thanks to its response to customer support representatives, who have helped me on various occasions, it’s still a little clunky and rigid regarding support for integration with complicated corporate dashboards. You may want to consider other EOR providers than Multiplier in these circumstances:

• Large enterprises
• Other integration needs
• Small organizations with limited budgets
• Localized services

Large enterprises

While effective for many businesses, Multiplier might not fully meet the needs of large enterprises. These organizations often require highly customized solutions, extensive integration capabilities, and dedicated account management. Other EOR providers can offer more scalable and tailored services to support large-scale operations’ complex and diverse needs. This is reflected in the type of high-profile clients Multiplier boasts compared to other major platforms.

Other integration needs

If your organization relies heavily on specific HR, payroll, or business software, Multiplier’s current integration options can fall short. Though support is offered for popular software tools, companies with unique or extensive software ecosystems may find Multiplier lacking. I would recommend always exploring and comparing EOR providers for their ranges of integrations.

Small organizations with limited budgets

Multiplier offers competitive pricing, but for small organizations with very tight budgets, even these costs can be a burden. Several EOR providers target small businesses with more budget-friendly plans and flexible pricing structures. Those might be a better fit for certain startups and small enterprises.

Localized services

Multiplier is designed to facilitate global hiring but still relies on local partners to provide local compliance and support in many countries. Therefore, it might not be a good fit if your organization requires highly localized services and support within specific regions or countries where Multiplier doesn’t offer direct support.

If you’re looking for other options, please check:

• Oyster HR Review
• Deel Review
• Papaya Global Review
• Remofirst Review
• Remote Review
• Rippling Review

Below, we’ve compared Multiplier to other providers to show you how it measures up to the competition.

• Multiplier vs Deel
• Multiplier vs Remote
• Multiplier vs Rippling
• Multiplier vs Papaya Global
• Multiplier vs Remofirst
• Multiplier vs Horizons
• Multiplier vs Globalization Partners

Multiplier has helped more than 2,000 customers tap into global talent pools in 150+ countries, allowing them to hire the right people for the role—no matter where they are.

We support our customers by taking care of their employment contracts, payroll, taxes, and benefits, eliminating the need to open a legal entity abroad.

– Rimmi Kesari, Partner Marketing Specialist at Multiplier

Frequently Asked Questions

I will cover users’ common issues, handle complaints, and compare Multiplier’s pricing structure with competitors like Deel.