REVIEW

Rippling Review: Pros, Cons and Comparisons

rippling review
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If you’re reading this, you’re probably considering Rippling for your global workforce management.

But you’re also probably uncertain about:

  1. Whether its extensive features justify the cost and complexity.
  2. How well it handles international hiring and payroll across multiple countries.
  3. If it’s too overwhelming for your basic HR needs.
  4. Whether there are better alternatives for your specific situation.
  5. How to navigate its modular pricing structure.

If that sounds familiar, this comprehensive review will answer every one of your questions.

It’s a 10-minute read that could save you months of headaches and thousands in misspent funds.

The key to deciding might be understanding Rippling’s Employer of Record (EOR) service and how it compares to competitors.

Here’s what you’ll learn – table of contents:

  1. Who should use Rippling, and when should we consider alternatives?
  2. Rippling explained – what it is and how it integrates HR, IT, and Finance.
  3. Key features and benefits of using Rippling (some might surprise you).
  4. The ins and outs of Rippling’s pricing structure.
  5. How Rippling’s EOR service simplifies global hiring (this is a game-changer).
  6. User experiences – from ease of use to common complaints.
  7. Rippling vs. the competition – how it stacks up against Deel, Remote, and others.
EOR Pricing: $500 per employee/month
185+ Countries • Business Hours Support
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Pros

  • User-Friendly Interface: Highly intuitive and easy to navigate platform.
  • Comprehensive Features: Manages payroll, benefits, global compliance, and more in one system.
  • Extensive Customization: Offers numerous options to tailor the system to specific business needs.
  • Seamless Integration: Compatible with many popular software applications.
  • Effective Automation: Unity platform automates many tasks, saving time and reducing errors.
  • Mobile Accessibility: Provides a mobile app for easy access to relevant information for employees.

Cons

  • Non-Transparent Pricing: Lack of clarity regarding costs, especially for additional features.
  • Premium Pricing: Services can be expensive, potentially too costly for smaller businesses.
  • Steep Learning Curve: Users may need time to fully understand and utilize the extensive feature set.
  • Potential Complexity: The extensive feature set may be overwhelming for businesses with simple HR needs.

What is Rippling?

Rippling's website screenshot

Rippling is a comprehensive HR and global payroll software that simplifies hiring, paying, and managing employees. It offers a variety of cloud-based services that allow businesses to streamline their employee management processes. With Rippling’s Employer of Record (EOR) service, organizations can hire international talent without setting up legal entities in other countries.

Rippling also features an intuitive app that makes managing HR tasks very convenient.

Company Information

  • Headquarters: San Francisco, US
  • Founders: Parker Conrad and Prasanna Sankar
  • Funding: Over $1.4 billion
  • Founding Date: 2016

What are the Key Features of Rippling?

Rippling offers 10 key features that set it apart.

These key features include:

  • Unified Platform: Integrates HR, IT, and Finance functions in one system, allowing seamless management of employee data, payroll, and company resources.
  • Global Payroll Solution: Handles payroll processing in 185+ countries, supporting multiple currencies and tax regulations.
  • Employer of Record (EOR) Services: Enables companies to hire internationally without setting up local entities, managing compliance and local regulations.
  • Comprehensive HR Management: Streamlines onboarding, benefits administration, time tracking, and employee lifecycle events.
  • IT and Device Management: Allows centralized control over company devices, software licenses, and security protocols.
  • Benefits Administration: Offers locally aligned benefits packages with multiple tiers in most markets.
  • Compliance Management: Continuously flags potential compliance risks and handles local tax filings and regulatory requirements.
  • Reporting and Analytics: Provides centralized, granular reporting for workforce data to support informed decision-making.
  • App Integrations: Easily integrates with a wide range of third-party applications, enhancing workflow efficiency.
  • Fast Onboarding: Enables quick employee onboarding, often within minutes, streamlining the hiring process.

What are the Benefits of Using Rippling?

The benefits of using Rippling are:

  • Time and Cost Efficiency: Significantly reduces the time and resources required for international hiring and HR management.
  • Global Talent Access: Enables companies to hire talent from 185+ countries without the need to establish local entities.
  • Compliance Assurance: Handles complex international labor laws and regulations, reducing legal risks for employers.
  • Streamlined Operations: Centralizes management of global workforce, payroll, and IT in one platform, simplifying operations.
  • Scalability Support: Facilitates rapid business growth and expansion into new markets with flexible hiring solutions.
  • Automated Processes: Reduces manual work and potential errors in HR tasks, improving overall efficiency.
  • Data Security: Ensures proper handling of sensitive employee information with robust security measures.
  • Customization: Offers extensive customization options to tailor the system to specific business needs.
  • Local Expertise: Provides access to experts with an average of 10+ years of local HR experience.
  • Seamless Transitions: Allows easy transition from EOR to Global Payroll through your own entities as your business grows.

Working with Rippling

Rippling provides robust support and seamless integrations that can enhance HR and payroll management.

Customer and Technical Support

Rippling offers customer service through live chat, email, and phone. When I had a query, reaching out via live chat was quick and efficient. The representatives were knowledgeable and provided clear solutions.

They also have extensive documentation available. This made troubleshooting on my own much more manageable. Whether configuring payroll software or addressing HR-related issues, the support was consistent and reliable.

Support Channel Available?
Email
Phone
Live Chat
Overall Availability Business Hours

Integrations and Extensibility

Integrating Rippling with other apps is straightforward. It supports many third-party apps, including various productivity tools and payroll software.

Rippling’s features extend across HR, allowing team management and payroll processing to flow smoothly. This extensibility simplifies complex processes by centralizing various functions into one platform.


Rippling Pricing

Rippling offers a variety of pricing plans tailored to meet the needs of different businesses, whether small or large. The cost structures and benefits it provides can make it a cost-effective solution for managing business operations efficiently. However, I think the platform could benefit from being more upfront about the costs organizations can incur with its services.

Rippling’s pricing is designed to be flexible, allowing businesses to choose plans that best fit their needs. All users start by paying for its Unity platform, which is offered at $8 per employee per month. Then, there’s customizable pricing based on the number of employees you sign up for, additional features you require, and the apps you want to connect to the platform.

Service Price
Employer of Record (EOR) Pricing $500 per employee/month
Contractor Management Pricing $25 per employee/month
Payroll Pricing $8 per employee/month
Annual Discount Not available

Small businesses can benefit from basic plans with essential features, while large enterprises can opt for more comprehensive packages. This flexibility ensures that you only pay for what you need. Additionally, each plan can be customized, adding or removing features as required.

Many services offer a free trial period, allowing businesses to try them before fully committing. This allows businesses to see firsthand the value and efficiency Rippling brings to business operations.


User Reviews and Platform Ratings

Understanding how users rate and review Rippling can provide valuable insights into real-world experiences with the platform. Review platforms offer a window into customer satisfaction levels, platform reliability, and potential areas for improvement. While ratings and review counts can fluctuate over time, they offer a helpful snapshot of user sentiment. Here’s a current overview of Rippling’s ratings across major review platforms:

Review Platform Rating Number of Reviews
G2 4.8 3227
Trustpilot 4.4 1029
Capterra 4.9 3073

User Data Security and Compliance

User data security is crucial and should always be taken seriously when selecting payroll providers. Protecting personal and corporate information is a top priority.

Compliance with regulations such as GDPR in the EU ensures that Rippling handles data responsibly. Following these guidelines helps keep user data safe and private.

Rippling implements strong data security measures, including encryption, firewalls, and regular security audits, which reduce the risk of unauthorized access.

Rippling maintains detailed documentation to track all data handling practices. This ensures transparency and accountability. Users have a right to know how their information is used and stored.

User privacy is continually respected. Rippling only collects the needed data and gives users control over their information. User consent is obtained before collecting or using their data.

To break it down:

  • Encryption: Protects data during transmission and storage
  • Firewalls: Block unauthorized access
  • Security Audits: Regular checks to find and fix vulnerabilities

Meeting compliance requirements and securing user data are essential steps in building trust. It’s important to show users that their information is in safe hands.


Rippling Competitor Comparison

Choosing the right HR and payroll platform is critical for your business. Let’s look at how Rippling compares to some of its competitors: Deel, Remote, Remofirst, Multiplier, and Oyster HR.

Feature Rippling Deel Remote Remofirst Multiplier Atlas HXM Oyster HR
Best For Companies Wanting One Platform for Global HR, IT & Finance Fast-Growing Companies Needing Global Hiring at Scale Companies Prioritizing Risk-Free International Hiring Cost-Conscious and Tight Budgets Companies Looking for Same-Day Global Hiring & Payments Enterprises Seeking Advanced HR Analytics & Talent Management Scaling Companies Focused on Remote Team Success
EOR Pricing $500 per employee/month $599 per employee/month $599 per employee/month $199 per employee/month $400 per employee/month Custom $599 per employee/month
Contractor Pricing $25 per employee/month $49 per employee/month $29 per employee/month $25 per employee/month $40 per employee/month Custom $29 per employee/month
Country Coverage 185+ 150+ Countries 180+ Countries 180+ 150+ Countries 160+ Countries 180+
Support Channels Email, Phone, Live Chat Email, Phone, Live Chat Email, Live Chat Email, Live Chat Email, Phone, Live Chat Email, Phone, Live Chat Email
Support Availability Business Hours 24/7 24/7 24/7 Business Hours 24/7 Business Hours
G2 Rating 4.8/5 (3227 reviews) 4.85/5 (4630 reviews) 4.6/5 (2068 reviews) 4.5/5 (109 reviews) 4.7/5 (986 reviews) 4.5/5 (35 reviews) 4.4/5 (714 reviews)
Capterra Rating 4.9/5 (3073 reviews) 4.8/5 (1554 reviews) 4.5/5 (46 reviews) 5/5 (2 reviews) 4.7/5 (40 reviews) 5/5 (5 reviews) 4.5/5 (68 reviews)
Trustpilot Rating 4.4/5 (1029 reviews) 4.9/5 (5332 reviews) 4.7/5 (1639 reviews) 3.1/5 (10 reviews) 4.9/5 (832 reviews) No Reviews 4.6/5 (199 reviews)
Visit Website Visit Website Visit Website Visit Website Visit Website Visit Website Visit Website

Rippling offers comprehensive HR and payroll services. Deel excels in global reach and fast onboarding. Remote offers competitive pricing for contractors, making it a good option for small businesses. Remofirst provides various HR features, and Multiplier has strong global payroll capabilities.

Each platform has strengths for businesses looking for specific attributes like security, cost-effectiveness, or extensive benefits.

You can read more in our article: Best Employer of Record Services


Recommendations for Rippling Usage

Rippling offers a comprehensive platform integrating HR, IT, and finance management, with a strong focus on automation and efficiency. Its suitability depends on a company’s size, technological needs, and desire for integrated systems. Let’s explore who benefits most from Rippling and when other solutions might be more fitting.

Who do I recommend using Rippling to?

Rippling is particularly advantageous for tech-savvy companies, businesses seeking to streamline operations across departments, and organizations prioritizing automation. Rippling provides significant benefits for:

  • Tech-Forward Companies: Rippling’s advanced IT management features, including device and application management, make it an excellent choice for businesses prioritizing technology. Its ability to automate software provisioning and de-provisioning is precious for companies with a dynamic workforce.
  • Fast-Growing Businesses: The platform’s scalability and comprehensive feature set support rapid growth. As companies expand, Rippling can accommodate increasing complexity in HR, payroll, and IT needs without requiring multiple system changes.
  • Organizations Valuing Operational Efficiency: Rippling’s strength is its ability to integrate various operational aspects—from employee onboarding to payroll processing and benefits administration. This integration reduces manual work and minimizes errors, making it ideal for businesses focused on operational streamlining.

When to consider Rippling alternatives?

You might want to explore alternatives to Rippling if you need specialized global employment features or industry-specific solutions or are a smaller business with simpler needs. Consider alternatives to Rippling in these scenarios:

  • Oyster HR: For companies fully committed to remote work and seeking a platform designed for managing globally distributed teams.
  • Deel: If your primary focus is managing international contractors and freelancers, especially in the tech and creative sectors.
  • Remote: For businesses requiring extensive global coverage and support for hiring employees in various countries.
  • Gusto: If you’re a small US-based business primarily needing straightforward payroll and basic HR features without the complexity of Rippling’s full suite.
  • Remofirst: For startups or small businesses looking for a more cost-effective solution for essential global employment features.
  • Papaya Global: If your organization requires more advanced global workforce analytics and payroll capabilities across multiple countries.

These alternatives might better serve businesses with needs that diverge from Rippling’s core strengths, particularly those requiring specialized global employment solutions or simpler, more focused HR and payroll tools. However, they may lack the comprehensive integration of HR, IT, and finance that Rippling offers. Below, we’ve compared Rippling to other providers to show how it measures up to the competition.


Conclusion

In conclusion, Rippling offers a robust, all-in-one platform that integrates HR, payroll, IT, and finance management. It is an excellent choice for tech-savvy and fast-growing businesses looking to streamline operations. Its automation capabilities, extensive customization, and seamless integration across departments provide significant value, particularly for organizations prioritizing efficiency.

However, its complexity, premium pricing, and lack of cost transparency may not be suitable for smaller businesses or those with simpler HR needs. Platforms like Deel, Remote, or Oyster HR may be better suited for companies seeking specialized global employment features or more cost-effective alternatives. Overall, Rippling stands out for its comprehensive feature set but may be overwhelming or unnecessarily costly for businesses with less complex requirements.


Frequently Asked Questions

What are common complaints about Rippling identified by users?

Many users report issues with customer service response times. Some also mention difficulties in navigating the platform. Technical glitches are another frequent complaint.

How do Rippling’s services rate on platforms like Glassdoor and Trustpilot?

On Glassdoor, users often give moderate ratings, appreciating the benefits but pointing out managerial issues. The reviews on Trustpilot are mixed, with some praising the service and others mentioning their frustrations.

What aspects of Rippling are frequently praised by its users?

Users frequently praise the comprehensive features and ease of use. Many also appreciate the integration capabilities and the efficiency it brings to their HR processes.

Are there any recurrent issues in Rippling’s user reviews on Reddit?

On Reddit, users commonly discuss problems with onboarding and payroll. There are also mentions of occasional system downtimes and bugs.

Logo Rippling
Editor's rating:
9.4 / 10