> Machine-readable page from Employ Borderless (https://employborderless.com/), an independent advisory platform for global hiring solutions.
> Canonical page: https://employborderless.com/methodology/community-evidence/
> Methodology: how providers are researched, tested and scored is documented at https://employborderless.com/methodology/.
> Disclosure: Employ Borderless is free to use. We may earn a referral fee from some providers; this never affects a score or ranking position (https://employborderless.com/disclosure/).
> Newest mention counted: 23 October 2026.

# Community evidence: what Reddit says about EOR providers

429 screened Reddit mentions of 28 employer of record providers across 109 subreddits. Part of the Community evidence layer of the Employ Borderless Standard (https://employborderless.com/methodology/). Mentions from accounts that read as promotional are excluded. Nothing here is scored or moves a provider's position elsewhere on the site.

## Key findings

1. Customer support draws the most complaints: 60% of customer support mentions are negative. Onboarding draws the most praise: 43% positive, 14% negative.
2. People who used a provider are warmer than people passing on opinions: 41% of first-hand accounts are positive, against 13% of opinions and second-hand stories.
3. Threads start with a problem and the replies bring the experience: 4% of posts are positive, against 41% of comments.
4. The negative share has risen from 23% of 2024 mentions to 40% in 2026. Part of that is how the data is collected: recent threads are easier to find than old ones.

## What people complain about, and what they praise

Sorted by share of negative mentions.

| Topic | Positive | Neutral | Negative | Mentions |
|---|---:|---:|---:|---:|
| customer support | 28% | 11% | 60% | 53 |
| the platform itself | 29% | 13% | 58% | 45 |
| compliance | 17% | 34% | 49% | 98 |
| pricing | 30% | 30% | 41% | 61 |
| country coverage | 17% | 56% | 28% | 18 |
| onboarding | 43% | 43% | 14% | 35 |

## Who is talking

| Source | Positive | Neutral | Negative | Mentions |
|---|---:|---:|---:|---:|
| First-hand accounts | 41% | 21% | 38% | 269 |
| Opinions | 14% | 59% | 28% | 133 |
| Second-hand stories | 11% | 37% | 52% | 27 |
| Posts (thread starters) | 4% | 58% | 38% | 118 |
| Comments (replies) | 41% | 25% | 35% | 311 |

## Providers ranked by net sentiment

Net sentiment is the share of positive mentions minus the share of negative ones. A provider needs at least 10 counted mentions to be ranked.

| # | Provider | Reviewed here | Mentions | First-hand | Positive / neutral / negative | Net | Most discussed | Reddit vs our score |
|---:|---|---|---:|---:|---|---:|---|---|
| 1 | Payoneer Workforce Management | [Yes](https://employborderless.com/review/payoneer-workforce-management/) | 16 | 81% | 38% / 50% / 13% | +25 | customer support | warmer than our 4.1/5 |
| 2 | Multiplier | [Yes](https://employborderless.com/review/multiplier/) | 15 | 73% | 47% / 27% / 27% | +20 | compliance | warmer than our 4.5/5 |
| 3 | Remote | [Yes](https://employborderless.com/review/remote/) | 53 | 70% | 34% / 36% / 30% | +4 | compliance | warmer than our 4.5/5 |
| 4 | Justworks | [Yes](https://employborderless.com/review/justworks/) | 26 | 69% | 31% / 35% / 35% | -4 | pricing | warmer than our 4.3/5 |
| 5 | RemoFirst | [Yes](https://employborderless.com/review/remofirst/) | 21 | 43% | 14% / 67% / 19% | -5 | onboarding | cooler than our 4.7/5 |
| 6 | Rippling | [Yes](https://employborderless.com/review/rippling/) | 31 | 58% | 32% / 29% / 39% | -6 | the platform itself | in line with our 4.5/5 |
| 7 | Native Teams | [Yes](https://employborderless.com/review/native-teams/) | 19 | 47% | 21% / 42% / 37% | -16 | pricing | in line with our 4.1/5 |
| 8 | Deel | [Yes](https://employborderless.com/review/deel/) | 152 | 62% | 24% / 34% / 43% | -19 | compliance | cooler than our 4.5/5 |
| 9 | Gusto | [Yes](https://employborderless.com/review/gusto/) | 23 | 65% | 26% / 13% / 61% | -35 | customer support | in line with our 4.0/5 |
| 10 | ADP | Not reviewed yet | 10 | 70% | 10% / 0% / 90% | -80 | customer support | — |

## Discussed, but not enough to read yet

Fewer than 10 counted mentions, so no verdict.

| Provider | Reviewed here | Mentions | Most discussed |
|---|---|---:|---|
| Papaya Global | [Yes](https://employborderless.com/review/papaya-global/) | 9 | onboarding |
| Oyster | [Yes](https://employborderless.com/review/oyster/) | 8 | onboarding |
| Employment Hero | Not reviewed yet | 6 | onboarding |
| Globalization Partners | [Yes](https://employborderless.com/review/globalization-partners/) | 6 | compliance |
| Rivermate | [Yes](https://employborderless.com/review/rivermate/) | 6 | compliance |
| Hire with Columbus | [Yes](https://employborderless.com/review/hire-with-columbus/) | 4 | pricing |
| Pebl (formerly Velocity Global) | [Yes](https://employborderless.com/review/pebl/) | 4 | — |
| Remote People | [Yes](https://employborderless.com/review/remote-people/) | 4 | compliance |
| One Global Payroll | [Yes](https://employborderless.com/review/one-global-payroll/) | 3 | customer support |
| Borderless AI | Not reviewed yet | 2 | the platform itself |
| People2.0 | Not reviewed yet | 2 | the platform itself |
| Safeguard Global | Not reviewed yet | 2 | onboarding |
| Thera | [Yes](https://employborderless.com/review/thera/) | 2 | customer support |
| Emerhub | Not reviewed yet | 1 | compliance |
| GoGlobal | Not reviewed yet | 1 | — |
| Neeyamo | Not reviewed yet | 1 | — |
| Playroll | Not reviewed yet | 1 | the platform itself |
| TCWGlobal | Not reviewed yet | 1 | customer support |

## In their own words

One verbatim excerpt per ranked provider, preferring first-hand accounts in English that take a side.

**Payoneer Workforce Management** (positive, first-hand, r/humanresources)
> We started off with Deel but its cost was on the higher side. We have had great experience with both these platforms.
https://reddit.com/r/humanresources/comments/1bewu22/experience_using_a_global_payroll_vendor/l09frtb/

**Multiplier** (negative, first-hand, r/remotework)
> They screwed up my life insurance to the point I didn't have coverage for 2 years. I've been trying to get this fixed for the last 3 weeks and they keep 'thanking me for my patience'.
https://reddit.com/r/remotework/comments/1juo1ap/multiplier_eor_reviews/nk3bsxy/

**Remote** (positive, first-hand, r/askswitzerland)
> I work via Remote .com, no issues, all good. about 5 years now.
https://reddit.com/r/askswitzerland/comments/1w9svs0/anyone_using_remotecom/p8ctxrj/

**Justworks** (negative, first-hand, r/antiwork)
> we were told that we switched over to a new PEO system (using some company called Justworks) and a mistake was made so none of us will be able to contribute to our 401Ks until 2023.
https://reddit.com/r/antiwork/comments/uldczp/bosses_screwed_us_out_of_401k_this_year_what_can/

**RemoFirst** (positive, first-hand, r/askSouthAfrica)
> Try Remofirst, they are one of the most affordable ones out there. I was hired through them by my current company.
https://reddit.com/r/askSouthAfrica/comments/1ohieeu/experiences_with_employer_of_record_eor_services/nm59tdn/

**Rippling** (negative, first-hand, r/humanresources)
> The COO recently came out talking about how their strategy is to intentionally understaff. Because of this, their most tenured employees are leaving in droves. Current average tenure across 5000+ employees is less than 9 months.
https://reddit.com/r/humanresources/comments/1r837i0/peo_to_inhouse_hr_system/o62qaae/

**Native Teams** (positive, first-hand, r/Entrepreneurs)
> We used Native Teams for our employees in Europe and it definitely helped us function more efficiently once the initial onboarding was done.
https://reddit.com/r/Entrepreneurs/comments/1r8k2rx/is_an_employer_of_record_eor_worth_it_for_global/o6xbp78/

**Deel** (negative, first-hand, r/Netherlands)
> Deel suddenly reached out after an internal audit and admitted my salary was below the legal threshold. They sent me a new contract with the corrected salary now and told me they will adjust the previous pay slips retrospectively.
https://reddit.com/r/Netherlands/comments/1m32blv/my_salary_was_actually_under_highly_skilled/

**Gusto** (negative, first-hand, r/Bookkeeping)
> Their customer support reps are masters of giving you the run-around because they don't have power to do anything to fix the garbage app. Like Intuit, they're too big to care about your issues.
https://reddit.com/r/Bookkeeping/comments/1u0m4y2/why_does_everyone_recommend_gusto_for_payroll/

**ADP** (negative, first-hand, r/Payroll)
> I'm on my 4th one in 3 years. The current guy takes 3-5 business days to respond to basic questions. Last week I needed to add a new earnings code for a shift differential and it took 8 days to get it done.
https://reddit.com/r/Payroll/comments/1s2vclu/52kyear_on_adp_and_i_cant_even_get_my_rep_to/

## Over time

By the year mentions were posted. Recent threads are easier to find than old ones, so newer years carry more mentions.

| Year | Positive | Neutral | Negative | Mentions |
|---|---:|---:|---:|---:|
| 2022 | 50% | 20% | 30% | 10 |
| 2023 | 32% | 42% | 26% | 19 |
| 2024 | 32% | 46% | 23% | 57 |
| 2025 | 32% | 32% | 36% | 138 |
| 2026 | 28% | 32% | 40% | 199 |

## Downloads

- CSV: https://employborderless.com/methodology/community-evidence/dataset.csv
- JSON: https://employborderless.com/methodology/community-evidence/dataset.json
- Licence: CC BY 4.0, with a link to the canonical page.